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Frequently Asked Questions
Getting Started
WeMind is an all-in-one accounting and tax solution designed for small to medium-sized businesses in the UAE. As an FTA-certified tax agency, WeMind streamlines your financial processes, eliminates manual work, and ensures seamless compliance with UAE regulations. Combining the power of advanced software with the expertise of certified accountants and tax professionals, WeMind offers a hybrid solution that simplifies your business’s financial management, making it a true financial game changer for your business. With WeMind, you have complete control over your financial operations on the go, ensuring that invoicing, tax management, and financial tracking are streamlined, accurate, and always accessible.
To create an account on WeMind, follow these steps:
Sign Up: Visit the WeMind registration page and sign up by entering your first and last name, email address, phone number, and creating a password and unique PIN code. Alternatively, you can register using your UAE Pass.
Identity Verification: Upload clear images of the front and back of your Emirates ID, as well as the front of your passport.
Once you’ve completed these steps, you’ll be ready to set up your company profile.
Setting up your company in WeMind is straightforward, just follow these steps:
1. After completing your account registration, go to “Add Company” and choose one of our subscription plans based on your business needs:
WeMind Spark: Optimized for businesses that don’t require VAT calculations but need full access to all other financial management features of our app.
WeMind Horizon: Designed for businesses seeking complete financial management, including tax automation, CT & VAT calculation, and submission.
Both plans can be billed monthly or annually, depending on your preference.
2. Once you’ve selected a plan and completed the payment, you’ll enter key company details such as your company licence information, contact details, business address, and tax registration numbers. You’ll also need to upload supporting documents like your company licence, proof of address, and tax certificates.
3. Our team will review your submission, and if everything is complete, you’ll receive a confirmation email. If any documents are missing, we’ll notify you to resubmit them. After approval, WeMind will guide you through declaring us as your official tax agency on the Federal Tax Authority (FTA) website, ensuring your business is fully set up and compliant.
Once these steps are complete, your business profile will be fully set up, allowing you to seamlessly manage accounting, invoicing, and tax compliance.
To start using WeMind, you’ll need the following:
Basic Business Information
• Company Name
• Licence Number & Licence Issuing Authority
• Contact Details (Phone, Email)
• Address (Street, City, State/Region/Province, Postal Code, Country)
• Tax Registration Number (CT) & Effective Registration Date
• Tax Registration Number (VAT) & Effective Registration Date (if VAT-registered)
Required Documents
• Company Licence
• Proof of Address (e.g., utility bill, tenancy contract)
• Corporate Tax Certificate
• VAT Certificate (if VAT-registered)
Once you’ve gathered this information, you can sign up, select a subscription plan, and complete the setup process within the WeMind app.
WeMind is compatible with most devices running Android 7.0 or higher and iOS 16.0 or higher. You can also access the platform through any modern browser on your desktop.
Yes, you can access WeMind via any browser on your desktop or laptop for a seamless experience across devices.
Account Management
Yes, WeMind supports cross-device syncing, allowing you to access your account on both mobile and desktop devices, so you can manage your finances wherever you are.
To update your company details in WeMind, such as your company name, contact information, and address, follow these steps:
Access Company Profile:
• Log in to your WeMind account.
• Navigate to the “Company Profile” section.
Edit Information:
• Click the “Edit” button next to the information you wish to update.
• Make the necessary changes to your company name, contact details, or address.
Save Changes:
After making the updates, click “Save” to apply the changes.
Please note that certain details, such as your VAT number and Corporate Tax registration number, cannot be edited directly. If these need updating, please contact WeMind support for assistance.
Additionally, when your business licence or other important documents expire, WeMind will notify you to upload the updated documents to keep your profile current. By following these steps, you can ensure that your company’s information remains accurate and up-to-date within the WeMind platform.
Yes, WeMind allows you to manage multiple businesses under one account. Each new company you add will require a separate subscription plan, which you can select during setup. You can easily switch between businesses from your dashboard, ensuring seamless financial management across all your entities.
You can have up to 3 team members per company on WeMind. To invite a team member, go to the “Users & Permissions” section, click “Invite User,” enter their email address, and assign them a role. They will receive an invitation to join and access your company profile based on the role you’ve assigned.
As the company owner, you can assign different roles to your team members, such as Manager or Employee, each with customizable permissions based on their responsibilities.
Owner role has full access to all features in the app. As the owner of the business, you can manage everything from invoicing and expenses to tax reporting and user permissions. You have unrestricted access to all data, allowing you to oversee all financial aspects of your business.
Manager role has most of the permissions of the Owner, but cannot approve or submit CT & VAT filings or manage bank accounts and transactions. This role is ideal for team members handling day-to-day accounting tasks.
Employee role is for team members who need to view and track financial data but do not need to add or approve transactions. This role is designed for those who need access to invoices, bills, and reports but do not require editing or approval permissions.
Invoicing
Creating and sending invoices in WeMind is straightforward. You can either manually create an invoice by entering client details, invoice items, and payment terms, or you can upload an existing invoice, where advanced Optical Character Recognition (OCR) technology will automatically extract key information. This ensures accurate and fast data extraction, saving you time and minimizing errors. Once your invoice is ready, you can easily send it directly to your customer via WeMind, or download it as a PDF if you prefer to send it manually.
Yes, you can easily upload existing invoices into WeMind. Using advanced Optical Character Recognition (OCR) technology, WeMind automatically extracts the key information from your uploaded invoices. If any details need adjustments, you can easily edit them before saving the invoice. This feature ensures accuracy and saves time while giving you the flexibility to review and update any missing or incorrect data.
Yes, you can efficiently track payments and manage overdue invoices through the following features:
Automatic Payment Monitoring: Once an invoice is sent, WeMind automatically monitors its payment status. If a payment becomes overdue, you’ll receive a notification, enabling timely follow-up with your client.
Invoice Status Tracking: Easily filter and view your invoices along with their payment statuses for any selected period. This feature allows you to manage your finances more effectively.
Payment Recording: When a payment is received, update WeMind by entering the payment details. This action updates the invoice status to “Paid” or “Partially Paid,” along with the remaining balance due.
These features streamline your invoicing process, ensuring accuracy and efficiency in managing payments and overdue invoices.
In WeMind, you can set a due date for each invoice to specify when payment is expected. This ensures that both you and your clients are clear on the payment timeline, making it easier to track and manage your invoices.
Yes, WeMind supports multiple currencies for invoicing. When creating an invoice, you can select the bank account you wish the payment to be processed through. The invoice will then be generated in the currency associated with that bank account. This feature allows businesses to efficiently manage transactions in different currencies, especially when dealing with multiple bank accounts.
Bills and Expenses
To upload bills and receipts in WeMind, simply choose to import a document from your device. The built-in Optical Character Recognition (OCR) technology will automatically extract key information such as vendor name, purchase information, and relevant categories. After the import, you can review and adjust any missing or incorrect information before saving it. Alternatively, you can manually create a bill or expense by entering the required details. After filling in the necessary information, save it, and you’re good to go. This process helps you stay organized and ensures your financial records are accurate, compliant, and easy to manage.
Yes, WeMind allows you to assign your bills and expenses to different categories within your Chart of Accounts, such as utilities, office supplies, marketing, and more. By assigning each expense to the correct category, you’ll stay organised for tax filings and financial reporting. This feature streamlines financial management, allowing you to track spending easily and generate detailed reports for specific areas of your business.
WeMind helps you stay on top of your payments by automatically tracking the status of your bills. You’ll receive timely notifications ahead of your payment deadlines, so you never miss a payment. If a bill becomes overdue, WeMind will continue to notify you until you take action, ensuring that you can address any missed payments promptly. You can filter and view your bills by specific dates or time periods, giving you full control over your financial obligations. Once you make a payment, simply update the “Record Payment” section, and the bill will be marked as “Paid” or “Partially Paid,” with any remaining balance clearly displayed.
Financial Insight
Yes, WeMind enables you to effortlessly generate essential financial reports, including Cash Flow, Balance Sheets, and Profit & Loss statements, giving you a clear picture of your business’s financial performance.
You can view your Profit and Loss statement in WeMind by going to the Reports section and selecting the ‘Profit and Loss’ option. From there, choose the desired date range – today, this week, this month, this quarter, or this year – and select either an accrual or cash basis. WeMind will automatically generate the report based on your income and expenses. You can view it in the app, or export it as a PDF if needed.
In WeMind, you can generate a Balance Sheet by going to the “Reports” section and selecting “Balance Sheet.” You can customize the report by choosing the date range such as today, this week, this month, this quarter, or this year, and selecting either an accrual or cash basis. WeMind will automatically generate the report based on your financial data, allowing you to view it directly in the app. You also have the option to export the report as a PDF for your records.
Yes, WeMind allows you to export your financial reports, including Profit & Loss statements, Balance Sheets, and Cash Flow statements, in PDF format for easy sharing and record-keeping.
Yes, WeMind provides real-time financial data and analytics, offering immediate insights into your business’s financial health. With automatic updates of your income, expenses, and other key metrics, you can easily monitor your cash flow, profitability, and overall performance. Additionally, with WeMind’s intuitive dashboard, you get a complete snapshot of your financial health. You can track your total receivables and payables, monitor cash flow, and review an overview of your top expenses by category. For more detailed insights, you can visit the Reports section for real-time, in-depth financial reports.
Taxes
WeMind automatically calculates your VAT and corporate tax liabilities based on your financial data and generates reports ready for submission. You will receive reminders for upcoming tax deadlines, so you never miss a filing date.
Once your tax report is ready, you can easily review and approve it. After you approve the report, WeMind’s FTA-certified tax experts will handle the submission on your behalf. You can trust that your taxes will be filed accurately and on time, with WeMind as your official tax agency taking care of all the details.
Yes, WeMind is fully compliant with UAE tax laws and regulations. As an FTA-certified tax agency, WeMind integrates advanced automation with the expertise of certified tax professionals to ensure accurate and reliable VAT and corporate tax reporting. Our system automatically calculates VAT and corporate tax liabilities based on your financial data, while our certified tax experts provide the final seal of approval for your peace of mind. As your official tax agency, WeMind handles all aspects of your tax reporting and submission, making sure everything is filed accurately and on time.
You can file your VAT returns directly through WeMind with ease. Once your VAT report is generated, you can review and approve it. After approval, WeMind’s FTA-certified tax experts will handle the submission on your behalf, making sure your VAT returns are filed accurately and on time. You’ll also receive timely reminders about VAT filing deadlines, so you never miss a due date. With WeMind as your official tax agency, you can trust that your VAT returns will be taken care of seamlessly.
With WeMind, filing your Corporate Tax returns is seamless and automated. The platform calculates your corporate tax liabilities in accordance with UAE tax regulations, ensuring accurate and timely filings. Once your CT report is ready, you can easily review and approve it. After your approval, WeMind’s FTA-certified tax experts will handle the submission on your behalf, making sure everything is filed correctly and on time. You’ll receive timely reminders for all key deadlines, so you can stay ahead of your tax responsibilities.
Trust WeMind as your official tax agent for peace of mind and full compliance.
Banking and Transactions
With WeMind, you can create and manage multiple bank accounts as your business requires. To add a bank account, go to the “Bank Accounts” section and follow the simple steps to input your account details, including the bank name, description, IBAN, and currency. While WeMind does not link directly to your bank, this feature allows you to track your financial data and easily reconcile transactions by importing your bank statements into the platform.
WeMind simplifies bank reconciliation by allowing you to easily import your bank statements. The system automatically reads and analyzes your transactions, suggesting potential matches with your business records like invoices, bills, and expenses. For unmatched transactions, you can manually assign the correct category and match them to the appropriate record with ease. This process streamlines your financial management, ensuring accurate and efficient record-keeping.
Yes, WeMind supports multi-currency transactions, allowing you to manage finances for businesses with international operations.
OCR and Data Extraction
Uploading financial documents to WeMind is quick and seamless. On mobile, you can take a photo using your device’s camera, select an image from your gallery, or import a file from your folder. On the desktop, you can simply upload the files directly. WeMind supports invoices, bills, expenses, and bank statements in multiple formats. Once uploaded, OCR technology automatically extracts key details, reducing manual data entry and streamlining your financial workflow.
WeMind supports a variety of financial documents, including invoices, bills, expenses, and bank statements. You can upload files in various formats such as JPG, JPEG, BMP, PNG, WEBP, and PDF, ensuring flexibility and convenience for managing your financial records.
WeMind employs advanced Optical Character Recognition (OCR) technology to automatically extract key details from imported invoices, bills, receipts (expenses), and bank statements. The system intelligently identifies crucial information such as dates, amounts, vendor details, invoice numbers, line items, quantities, prices, and total amounts, thereby reducing manual data entry and streamlining your financial workflow. While the system is designed to capture information with high accuracy, you always have the option to review and make any necessary adjustments before saving the extracted data.
WeMind’s OCR technology is designed for high accuracy, ensuring reliable extraction of key details from invoices, bills, receipts, and bank statements. The system captures crucial information, minimizing manual data entry errors. While the OCR process delivers highly precise results, users can review and make adjustments before finalizing the data to ensure complete accuracy.
Yes, WeMind allows you to upload bank statements directly to the platform. The system automatically imports and reads your data, preparing it for reconciliation and reducing the need for manual entry. This process helps you align your bank transactions with your financial records, making your accounting more efficient and error-free.
Billing and Subscription
WeMind offers two subscription plans:
Spark: Ideal for businesses that don’t require VAT calculations but need access to invoicing, bill and expense management, CT tracking and submission, bank account connections, financial insights, AI bookkeeping, and team management.
Horizon: For businesses needing full financial management. It offers everything Spark includes plus VAT tracking and submission.
Both plans include future upgrades free within your plan.
For more details, visit our Pricing page.
To update your payment method, navigate to the Company profile from the sidebar of the web application or the menu option of your WeMind mobile app. After you are presented with the Company profile page, select the “Manage” option in the Subscription details section. Here, you can also see all other details related to your subscription, like Renewal date, Renewal amount or subscription type. By selecting “Manage” you will be presented with a screen that enables you to add multiple payment methods, remove them, or update some of them. Once finished, select “Return to TX FINTECH“.
Canceling a subscription with WeMind requires us to remove all your data from the platform and stop the accounting contract. This is represented by the Delete option on the Company profile screen, and we suggest contacting support before proceeding with this step to enable easy and secure transition to another accountant.
Deleting your company will immediately end your accounting contract with WeMind Accounting Agency. This action will:
• Permanently delete your company account and stop your active subscription, but only for companies where you are the sole owner.
• Initiate the transfer of your company data in compliance with UAE regulations.
If a company has multiple owners, it will not be deleted. Please contact your assigned accountant for guidance on deleting companies with multiple owners.
Your assigned accountant will arrange the secure transfer of all necessary company information and documents.
All company data will be permanently deleted once the transfer is confirmed, as required by UAE law.
Please note that this action cannot be undone. To proceed, visit the Company profile screen and select Delete Company.
Deleting your profile will permanently remove your account and all associated data. This action will:
• Delete all companies where you are the sole owner, along with their financial records.
• Cancel all active subscriptions linked to those companies.
• Initiate the transfer of company data in compliance with UAE regulations.
If a company has multiple owners, it will not be deleted. Please contact your assigned accountant for guidance on deleting companies with multiple owners.
For each company you own, your assigned accountant will contact you to arrange the secure transfer of company information and documents. All data will be permanently deleted once the transfer is confirmed, as required by UAE law.
Please note that this action cannot be undone. To proceed, visit the User Profile screen and select Delete Profile.
Currently, WeMind supports upgrading the subscription plan from a Non VAT (Spark) company to a VAT company (Horizon) subscription. This process requires updating company data and providing additional information that your company now has, like VAT reg number and VAT certificate documents.
Security and Compliance
WeMind prioritizes data security and privacy by leveraging industry-leading infrastructure and best practices. Our platform is hosted on AWS in the UAE, ensuring compliance with local data regulations and benefiting from AWS’s robust security framework. Key measures include:
Data Encryption: All sensitive data is encrypted in transit and at rest using advanced encryption protocols.
Access Controls: Strict access control mechanisms ensure that only authorized personnel can access sensitive information.
Regular Security Audits: We perform frequent security assessments and penetration testing to proactively address vulnerabilities.
Compliance Standards: We adhere to GDPR, ISO 27001, and other relevant regulations to maintain the highest data protection standards.
Backup & Disaster Recovery: WeMind employs automated backups and a comprehensive disaster recovery plan to prevent data loss.
By implementing these security measures, WeMind ensures that user data remains safe, private, and protected against any unauthorized access.
Yes, WeMind is fully compliant with UAE tax laws and regulations. As a certified tax agency, WeMind ensures that your financial management and reporting are in line with the requirements set by the UAE Federal Tax Authority (FTA). This includes VAT calculations, corporate tax filings, and other tax-related services, all handled by our advanced system and certified tax professionals.
WeMind takes the security of business and financial data seriously, implementing enterprise-grade security measures to ensure confidentiality, integrity, and availability. Our platform is hosted on AWS in the UAE, leveraging secure cloud infrastructure and best practices to safeguard sensitive information.
If a security breach occurs, WeMind immediately detects and contains the threat using real-time monitoring. Our security team investigates the issue, patches vulnerabilities, and, if necessary, notifies affected users and authorities in compliance with regulations. We then strengthen security measures to prevent future incidents, ensuring the continued protection of user data.
If you suspect unauthorized access to your account, immediately reset your password and contact our support team via live chat or email at support@wemind.tax for further assistance.
Support and Troubleshooting
You can reach WeMind customer support through our live chat, which is available at all times in the web app and can also be accessed from the Help menu in both the web and mobile apps. Additionally, you can contact us via email at support@wemind.tax, and our team will respond as soon as possible.
We are currently working on a Help Center (Q2 2025) that will provide guides and tutorials, to help you get the most out of WeMind. Once available, it will be accessible from the Help menu in both the web and mobile apps. In the meantime, you can reach our live chat support or email us at support@wemind.tax for assistance.
If you encounter an error in WeMind, first try refreshing the app or restarting your device. If the issue persists, you can contact our live chat support through the chat box or the Help menu in both the web and mobile apps. You can also report the issue by emailing support@wemind.tax, providing details such as screenshots and a description of the error to help us resolve it quickly.
We value your feedback and ideas! You can share your suggestions directly through live chat support in the app or by selecting the Help menu in the web and mobile apps. Alternatively, you can email us at support@wemind.tax with your feedback or feature requests. Your input helps us improve WeMind and enhance your experience.
We are currently working on a Help Center (Q2 2025) that will include troubleshooting guides for common issues. Once available, you will be able to access it from the Help menu in both the web and mobile apps. In the meantime, you can reach out to our live chat support or email us at support@wemind.tax for assistance with any issues.
